Our Guarantees in Ottawa County

The picture on this page says it all. The handshake represents the way Mast Heating & Cooling does business. Since 1956, the emphasis has been on honesty, integrity, customer service and customer satisfaction.

Those promises are what set us apart from our competitors. It doesn’t matter if you are spending a lot of money (new radiant flooring in Kentwood, MI) or a little money (a routine furnace repair in Grand Rapids), you will receive the same respect and prompt service. Solving your problems and making you comfortable are our top priorities.

From the boss’s office, to the front office, to the technicians doing the work, our staff is welcoming and friendly. Mast Heating & Cooling will make sure you, the valued client, are comfortable with the entire process.

Every home, person, and company is different. At every step of the way our goal is to make sure we understand your needs and how to meet them for you. Our guarantee of 100% satisfaction extends to repairs, replacements, and upgrades.

A review from Chelsey, a recent client: "I was blown away when they were able to fit us in using the commercial crew only 2 days later! (As a side note, I’m 9 mos pregnant, and that string of 85+ degree days was BRUTAL, so I was SO thankful for this.) The installation crew of two came at 7:45am (right on time), and were out of here and all cleaned up by 10:45am. So efficient."

Mast Heating & Cooling doesn’t shy away from the tough challenges, in fact we welcome them. Our comfort consultants and system designers have a proven track record of successful retrofits. We have updated HVAC systems in very old homes or buildings that might scare away other contractors.

Our same satisfaction guarantee extends to our commercial clients. Mast Heating & Cooling has years-long relationships with several commercial customers. They know our technicians and installers will do the job right. Large buildings, small offices, and college campuses are among those who have trusted Mast Heating & Cooling for all of their heating and cooling needs.

We understand you can choose among many HVAC contractors serving Grand Rapids, Holland, and all of Western Michigan. All we ask is you do the research. Ask the others if they have a 100% satisfaction guarantee? How long have they been in business?

Then call us so we can tell you what sets us apart from our competitors. Mast Heating & Cooling, where your comfort is always the top priority.