Time to Share the Love with our Customers

We Love Our We Love Our Customers - Mast HeatingCustomers - Mast Heating

Sara on Facebook

“Our furnace died on Christmas Eve! Right when temps outside were plunging to 10 degrees. Mast sent a service tech out that day and confirmed the repairs weren’t worth the investment (our furnace was 25 years old). They put a rush on the replacement process and got back to us on the 26th with a quote. When we gave them the thumbs up they came the same day and took out the old furnace. The new furnace was in the next day! With the frigid temperatures, they did everything possible to get us back to a warm house in the least amount of time. Everyone was friendly and professional. I’d definitely recommend Mast Heating & Cooling.”

It’s the time of year to celebrate love, and Mast Heating and Cooling wants to take this opportunity to tell you how much we love our wonderful customers. When we read positive reviews like the one from Sara above, it makes us feel great and shows us how important the jobs we do every day really are. We use our heating and cooling knowledge to make your home in Grand Rapids, or any anywhere in Southwest Michigan, as comfortable as possible.

We have a special relationship with our regular clients, many of whom are members of the Mast ComfortClub©. Membership means you get priority service when there is an HVAC problem at your house in Grand Rapids, Holland, or points in between. Something Beth was really thankful for.

Beth on Facebook

“Called at 4:15 pm and said our air wasn’t working with a heat wave on the way. It’s now 5:35 and our air is back on and house is cooling off. Always surprised by your fast service. Not the first time we had a 911 call and your employees came through. Glad we have your service contract. Well worth it. Thank you. Jon was great.”

While we really appreciate the families that have been with us for years, a business needs to add new customers to survive. The best way to do that, is by providing great service to people when they are in need.

And it’s not just your home, either. Mast Heating & Cooling is also your trusted company for marine heating and cooling. We have expert technicians who can have your boat ready for a comfortable weekend excursion, just like they did for Stephen.

Stephen on Facebook

“There are not a lot of HVAC companies that work on boats. Mast really pulled through for us. From Kelly in the office to our tech Todd and Dustin they had my old unit out and the new one in, in 4.5 hours. Kelly found the right unit, and Todd and Dustin installed in one of the tightest spots you could imagine. The guys worked like they had been together for years, but they said they had only worked together a couple of times. Super impressed.”

We would really love it if you would take time to write a review about your experience with Mast Heating & Cooling. Obviously, we love reading the positive ones, but if you feel like we didn’t meet your needs, we want to hear from you as well. The only way for us to get better is to work hard to improve any shortcomings. So please take a second to write a review either on our website, or on our Facebook page. And call Mast for any of your home or marine heating and cooling system needs.

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